Guarantees

SHIPPING AND HANDLING
Unapologetic Luxury Online ships within the United States. We regret that we are unable to ship to international addresses at the moment and apologize for any inconvenience.
UL does not ship to PO Boxes, only physical addresses that validate the receipt of the purchase.

Continental United States Shipping Rates: 30€

Orders will be delivered to the address specified by the customer once payment is confirmed, within 48-120 business hours, Monday through Friday (workingdays only). Orders placed on Saturday or Sunday are processed the next business day.

Shipping and delivery times are not guaranteed by Unapologetic Luxury.

 

PAYMENT METHOD
We accept CREDIT CARD.

Unapologetic Luxury guarantees the total protection of your data: Our website has the Let’s Encrypt Authority X3 DV SSL Security Certification, which guarantees you the complete confidentiality of your data thanks to the most advanced encryption technologies (2,048-bit SSL). When placing an online order, your personal and bank details are protected by SSL protocols before being sent over the Internet, so it is impossible that they can be stolen or intercepted. After receiving and processing the order, your data remains protected in our database and is at your disposal so you can consult, modify or delete it if you wish, as stipulated by law.

If the payment for your order by credit card is not accepted, please contact your bank for approval of the t ransact ion. For more informat ion, please emai l us at ecommerce@unapologeticluxury.com.

Your credit card will be charged at the time you submit your order and we receive it on unapologeticluxury.com. For assistance with billing questions, please contact us via e-mail at ecommerce@unapologeticluxury.com.

Orders are limited to no more than seven (7) units total.

 

RETURNS
At Unapologetic Luxury, we take great pride in the quality of our products; attention to the highest standards and efficiency is our priority. We carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase. In the event that any incident occurs with the product received that implies its return or exchange, we would appreciate your communication through the following channel: send email to ecommerce@unapologeticluxury.com indicating the incident and we will contact you as soon as possible (Monday to Friday) to manage and solve the problem, always within twenty (20) days of purchase.

The following requirements apply to all returns:
– We accept returns only for merchandise that was purchased directly from unapologetiluxury.com.
– Products must be returned within twenty (20) days of purchase.
– Original shipping charges incurred at the time of purchase are non-refundable.
– Merchandise returned to unapologeticluxury.com will be processed within 7-14 business days of receipt.
– We cannot accept returns on used products.
– Refunds may only be issued in the same form as utilized for payment.